www.ridgequest.co.uk

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TERMS & CONDITIONS

 
 
  Customer service: Our customer service telephone number is our usual contact number: 01754 880512 this number is available between 8.30am to 8.30pm 7 days a week. The calls are charged at normal national rate,or email Customer service.  
 
     
  Handling complaints: Should you have a complaint about our goods or service we will acknowledge the complaint within 5 working days. We will provide you with a likely timescale for resolving the dispute and keep you informed about progress. To report a problem click here and email customer service or write to the address below.  
     
  Delivery: All our goods are made to order, the approximate delivery time is stated on all our order forms as well as various pages throughout the web site. In the unlikely event that we exceed the stated times we will contact you and arrange another time for delivery. We contact all our customers by phone or email to notify when the goods are being despatched.  
     
  Warranties: We make all the goods on our website here at the foundry and they come with a 24-month guarantee from date of purchase. They are checked before leaving our premises but should you encounter a problem such as faulty goods or different to what you have ordered they will be made good at our expense. This does not effect your statutory rights.  
     
  Made to order: All our goods are made to order, this means that they are not stock items and that they are personally made to your choice of colour or specification.  
     
  Refunds: Due to the fact our products are specially made to order refunds will be given at the discretion of the management.  
     
  Credit card security:We have chosen "Worldpay" for processing all credit card orders on our website. Click here for more details.  
     
  Privacy: We will not sell or rent your personal details to any third parties. please see our Privacy policy for more details.  
     
  Payment terms: Schools, colleges, museums, libraries, MOD and other UK government institutions, payment 30 days from invoice date.  
     
  Payment terms: Individuals, private companies, and overseas customers, payment by cheque or credit card with order  
     
  1: All prices quoted are in UK currency GBP, they are total prices including delivery unless stated otherwise.  
     
  2:Cheques should be made payable to: Ridgequest Limited  
     
  3:Credit cards that we can accept are VISA, MASTERCARD, VISA DELTA, MAESTRO and JCB. International transactions are subject to the exchange rate on the date of transaction.  
     
  Overseas Taxes: Customers outside the European Union are responsible for any import duties or tax that might be levied by their own country.  
     
 

Any questions just give us a call

 
     
 

 
 
   
 
     
     

Ridgequest Limited
Croft Lane, Croft, Nr Skegness, Lincolnshire, PE24 4PA, England.
Tel: 01754 880512

Email: enquiries@ridgequest.co.uk

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